The General Car Insurance | 2020 Review

The General Reviews and Ratings


 

  • The General has more than average complaints for a company relative to its size.  
  • Very financially strong
  • Will issue SR-22 forms in most U.S. states.

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The General will give car insurance to anyone, but it is best for those who need quick proof of insurance or who have poor credit/bad driving record, such as at-fault crashes, moving violations, and/or the lack of continuous insurance coverage.  

The General General Information

The General includes the minimum amount of car insurance required to drive legally in your state. In most states, this is only insurance for liabilities. In some states, extra coverage like protection for personal injury and uninsured motorist is a requirement. 

Unlike many of its competitors, The General does not include the information about extra coverage on its site. You will most likely have to get a quote first to find those details. 

Double Deductible: This is one of The General’s optional discounts. Your deductible will double for your collision and comprehensive insurance for the initial 45 days of your policy. This is only available at the time of your initial purchase and may or may not be available in some states.  

SR-22 Insurance Forms: The General can give you an SR-22 form which is a document that will prove that you have sufficient car insurance. If you have been convicted of a DUI, or other serious motor vehicle offense like driving without insurance, driving on a suspended/revoked license, then your state may require you to file one. 

The General Overview

Financial Strength: A (“EXCELLENT”)

The financial strength of The General is “excellent,” based on data from A.M. Best’s ratings on how well an insurance company can pay its customers’ claims. It, however, does not represent their customers’ satisfaction with the payout of those claims. 

Customer Complaints

The General had more than the average amount of complaints by customers to their regulators in 2018 for a company about the same size, based on data from the NAIC.  

The General’s Availability 

 

More on The General

The General’s Website: Their platform is called, “MyPolicy Self Service.” This will let customers to manage the basic parts of their policies online, such as online payments, receiving and viewing your automobile insurance identification card, making changes to your policy, and viewing your policy applications, contracts, and other documents. 

The General’s Mobile App: This functions similarly to their site, but with the added features of the ability to file a claim and to receive phone support. 

Other Kinds of Insurance: The General only supplies automobile insurance. If you request a quote on their website, then you will be sent to one of their partners or a tool that they use for their quotes.